Our Testimonials

Hi Bruce, Judy and I would like to pass on to you what a great experience we had in the purchase of our Allegro Bus. Your staff is first class and of the three motorhomes we have purchased your staff made this one a very memorable and comfortable experience. Please pass on to all the staff that assisted us a very grateful thank you we are enjoying the Bus very much. We will for sure recommend BYoung RV to all our friends. Thanks,
Gene from OR

The walk thru was very helpful, Kevin and your service staff did an excellent job for us, and Polly was very helpful as well. You get an A+ from us!
Mike & Kelly

I just wanted to thank you again. Frank and all of B.Young RV were so great. What a top notch organization you have there. I bought a better stereo w/ DVD player from the Parts Dept and had it installed Thursday too. Everything is just great and my whole family is so pleased with the trailer. We are very excited to use it this week. I'll be recommending you to everyone I hear interested in a rv. So here is a real sincere thank you. Troy Johnson
Troy

Marilyn and I are so pleased with our new 40' Tiffin Phaeton motor-home. I know I must have been a pest having your staff answer all my questions about motor-homes. I went to the dealership just about everyday with a list of questions, and I was always greeted with a smile and a hand shake (of course, coffee and home made cookies). Your staff is the best. Mark and Kevin had all the answers and if they didn't, they made sure I received them in a timely manner. Their knowledge of the product was outstanding and the went out of their way to assist Marilyn and I in making, what we think is, the right choice in a Motorhome. Polly was terrific and really helped out with the insurance coverage. The DMV paperwork, insurance and finance issues were delt with in a professional manner and she was always accommodating when we met with her. Now, our choice of motor-home could not have been any better. After meeting with Mr. Tiffin at the Tiffin Rally B.Young Rally, I know for certain that we made the right decision. Along with his personal word about the quality of the product and your outstanding service department I can rest assured that any issues will be taken care of. Once again thank you and your staff for all the great service and I will be sure to mention the great dealership you run and your terrific staff to anyone who asks about our coach.
Mike
Find a Phaeton like ours

Just wanted to say thanks again for helping us pick out our LaCrosse a few months ago. Daisy and I love everything about it with great style and quality. We are looking forward to this summer and getting out to make some great memories with the kids.
John from OR

Holly & Richard

Mr. Tiffin, I would like to complement and praise B Young RV’s service department for their professionalism and prompt attention. My wife and I live in North Carolina and own a 2010 Phaeton. We were traveling in Oregon when we developed a roof water leak and an entry door step problem. We called Tiffin for the nearest Tiffin service center and was giving B Young RV’s name and phone number in the Portland area. We contacted B Young RV and because of their Fast Track program they scheduled us in the next day to troubleshoot our problems. Trent Broide and Dan Kannally treated us as family, were knowledgeable about the Tiffin products and showed genuine concern for our situation. They immediately assigned the appropriate people on the problems and resolved our issues in minimal time. Their customer service was spot on! All Tiffin dealers would do well to use B Young RV as a model for customer service. Before we purchased our Tiffin we had heard that Tiffin made a top line product and provided excellent service. After our experience with our Phaeton and B Young RV we will be singing that same song to everyone we meet!
Tom and Sue

Hey Kristi and Kevin, We took our maiden voyage in our motorhome over Memorial Day weekend!!! What a wonderful coach!!! Everyone is very impressed and we love it even more now than before. We have taken time to get to know our coach - (Fleetwood probably rues the day that Eddie bought the coach) they have sent us every schematic possible - at his request!!! They have been wonderful in answering every question he has had - as have every other vendor that has materials in the coach. We have added an outdoor entertainment center in the bottom bin and an in motion satellite dish. We LOVE LOVE LOVE it!!! We have many short trips planned over the summer - then when we retire in a year we will be ready for our journey. We are glad that we bought the coach ahead of time because it has given us time to figure everything out and work out the kinks. We couldn't be happier. Thank you Kristi and Kevin for making my dream come true!!!It is truly everything I wanted plus more - I even catch Eddie bragging about it to our friends!!! THANK YOU!!! Thanks again and we will keep in touch. Always, The Happy Campers -
Mary Ann And Ed

We feel compelled to write you to tell you how impressed we were with the excellent customer service we recently received from your parts and service team. We have a brand new Keystone 5th wheel that we bought from another dealer in Southern OR (as you did not carry that model. We had some issues with the unit after only one day of ownership and Keystone referred us to your store for warranty support. Ray in Service got us in, the same day we called, and diagnosed the problem with our refrigerator and ordered the part immediately. It was a brand new model and the part was not available locally, so John in your Parts department stayed on top on the manufacturer and also called us daily with updates. The part finally came in very late on a Friday afternoon, and Ray and Carli, your service technician, stayed until 7:30 PM to finish the install so we could head out of town for the weekend. The level of incredible service provided to someone who did not even purchase their RV from you was simply outstanding. We are your customer for life, and will bring our RV in for all future warranty and routine maintenance to B Young. Thanks to your entire team! It is so rare these days to find a competent, friendly and hard working group like this. You should be very proud of your team. Our Best,
Frank And Alexis

Bruce, we wanted to email you to let you know how happy we are with our purchase today. Carrie was wonderful to work with! Her knowledge and personalble nature were great selling points. We will absolutely recommend your dealership to our sphere and wish you the best of luck. We are excited to receive delivery of our 2011 Heartland Elk Ridge 5th wheel. Thank you for helping make our dreams come true. We are looking forward to making lasting memories and adding value to our experiences. Thank you again for this opportunity. And Carrie, THANK YOU! :) It was a pleasure talking with you and getting to know you. Sincerely,
Robin And Jeff from OR

Bruce,Just a quick thank you to you and all your staff!!! Scott and I would not have went through with the purchase had Polly not taken the extra time to find other alternatives for a challenging credit history. We were not willing to pay the outrageous interest rates and payments as that would set us back, but you went the extra mile to find us a way to get around that thank you. The recent years of hard economics put us in a tough spot, but we came through and are grateful for people who look at true history not a short moment in time.We love our new Hideout and are looking forward to our first camping trip.Thanks again
Scott & Chris

Buying our motorhome from BYoung R.V. filled us with confidence. Kevin and staff were great - offers to help, advice, and educating us on our coach - with reassurance that we could ring them with questions at anytime. We even received a call on the way home to make sure everything was going ok!!! BY R.V. "Kevin" made us feel that our sale was important to them - nothing was too much.THANK YOU! We love it! and are looking forward to many years of happy travels.
Mary Ann And Ed

Recently we purchased a trailer from B Young RV and I was really impressed with the no hassle way of business. The sales team not once tried to pressure me into buying something I did not want. I really appreciate the way things were handled and want to say thank you. Thanks for working with us. We appreciate your friendly helpful staff. I put you as a recommendation on facebook. You stand up to your word and are a honest dealer that means a lot to us. We will tell our friends about you- Thanks again :)
Jason from OR

I wanted to send you a note about our recent experience at your dealership.At the recent 52nd annual Portland RV show, my family went to view what was the latest in travel trailers. There had been a particular trailer from another dealership/manufacturer that I had been interested in for a few months and really wanted to see it in person without going to the dealership (located in Kelso). Well they didn't have that model at the show ("just sold it 3 days ago, will call you when more come in"). At that time we decided we would just head to the far end of the show, work our way back and then go home.I should say we had no intention of buying as I was still prepping my wife for a life of camping she is not a fan of camping. With two young children and travel expenses being what they are, I knew that a travel trailer would be a better way to vacation for years to come.So here we are at the show entering the B. Young area. We are looking specifically at trailers in the 25' range with bunkhouses. The first one my wife walks into she is interested in. At this time we have Jeff ( a factory rep, hope I got his name right) showing us the features. Very helpful and accommodating. My wife asks me if its OK to talk with a salesperson, which of course I had no objections. Chuck was sent our way (we later find out that the staff at the show was actually from your Montana store?). Within 30 minutes chuck, and now Brandon, have the paperwork drawn up and we are buying an RV. I cannot express enough how professional and courteous your staff was A+. From disappointment in not seeing the trailer we came to see to buying one on the spot should speak volumes to your company as a whole. Oh and the money machine was a cool touch-$32 profit.The next day I went to your lot, which ended up only being a mile from my house, to see the trailer again. As it turned out, we found the same model with different interior and really wanted to swap. I cant remember the name of the lady that helped us that day, her husband was a sales person that was working the show and she was just opening the lot. Well she was just as helpful as the folks the day before. Our request was sent to Polly and the switch was made.The staff at your lot in Milwaukie/Gladstone was just as nice to work with when we came a week later for the pickup/walk through (thank you Cole). The paperwork took a little longer to finalize, I think there was an issue with Polly's computer or printer. If there was one negative it would be that we needed to resign paperwork a week later, the very day we were leaving to go on our first trip with the new trailer.Anyway, all in all a great shopping experience and more importantly I wanted to make sure that you knew what a great staff you have which I assume you already did. Please express this to your staff if there are any "bonus points" given for great service, they definitely earned it. Not that you would have to or want to, but feel free to use any statements you choose from me in anyway you see fit. I would recommend B. Young RV without hesitation.Thank you again,Vinnie, Judy, Dominic & Olivia Serio Keystone Hideout 27bhswe owners.
Vinnie, Judy, Dominic & Olivia

We love our new Tracer RV. We took it out for the first time this past weekend and everything was perfect. We especially want to thank you for the extraordinary service we received from sales, financing and set-up. We appreciate the no-hassle treatment we received from Kevin and other sales associates over the time we were searching for the ideal RV. After learning more about our needs and wants, Kevin recommended the Tracer, which was exactly what we wanted. Thank you all again for the gift box and a very pleasant experience.
Bill from OR

Dear Bruce, I just want to say thank you for the very good service I received when I came in to have the holding tank problem addressed. Once again you did what you promised and delivered outstanding customer service. I can't tell you how nice it is to go down the road without the odor of holding tank wafting thru my motor home. Since I picked up my Freelander after the service I have been using it almost non-stop. It is such a pleasure in my life knowing I have a lovely motor home to travel in. Thank you again & again for taking such good care of a customer.
Karen

Just wanted to tell you thank you again for being so helpful to us. We appreciate so much your knowledge on RVs. We felt so comfortable talking with you regarding this large purchase. This was a very big step for us, and we were very worried about making the change from Class C to Class A. You driving, and showing us how "we could do it" made us feel like we really could do it!! Thank you again, and you won't be forgotten.. Hugs,
Bill and Jerrie

We would like to thank Bruce for his help on our trip . We had our side window shot out near the Dalles, Or. Bruce found some people that are friends of his to help in Idaho. This all happened 2 hours into our trip To New Orleans and Mississippi. He helped with other problems too. We didn't give up and we made it!!!!
Raymond

Very friendly, very helpful. We will always consider B Young first! Thank you!
Joseph

This was a good experience, we both said we weren’t pressured and were treated like royalty! The package of goodies was exceptional! Thank you!
Bill & Mique

I would like to thank both Chris and Carli, in your parts and service departments, for their excellent service. They both worked hard to clear up a few issues and confusion that arose after some recent service work. The primary issue arose after our trailer had a new jack installed. The new jack lacked the proper wheel, and one was ordered. After discovering that the wrong wheel was sent we brought the trailer in to the dealership to insure that we could get one that fit properly. Carli's innovative and proactive solution insured that we left the dealership with all of the proper equipment. For me, good service can usually be expected when everything goes right, but it is when things go wrong that someone who provides great service truly shines. Carli saw to it that we received great service and that we were able to enjoy our camping trip.
James from OR

I would like to share my experience of purchasing my RV at B.Young Rv. I lost my dear husband about a year ago and had to decide what to do with my future. We owned a large 5th wheel and a truck for pulling it. I did not want to give up going out in an RV because this was our dream for retirement. My decision was to find something I felt more comfortable handing by myself. After looking around I went to B.Young RV where I worked with Carrie Turk. She made my experience low stress and pleasant. I was impressed buy the friendly and caring staff. Over the years we have purchased 5 RV's I have never had a better buying experience at a RV dealership. They also provide a very good service department that is fair and accommodating. After purchasing my 27' class C Freelander and retiring I joined a RV organization and have enjoyed several outings with my new group of friends. I just want to say, Widows out there, you too can do this by yourself and hats off to B.Young RV for making my experience with them a pleasure. Sincerely, K. Grady
Karen

Last January we purchased a 2010 Tiffin Phaeton 40QTH at the Pleasanton, CA RV show. We have had quite a few problems with our Tiffin and, as we live in Ridgefield, WA, most of the work was done by your service department. We have had RV’s for a number of years: a tent trailer, a trailer, a class C, a Newmar Mountain Aire Class A, two 5th wheels, and finally a Tiffin Phaeton. Over the years our more than considerable RV service experience has been anywhere from adequate to very poor, that is UNTIL we started working with Ray and your service department. Ray Kanally is everything we could ask for from a service writer. He is very knowledgeable, his communication skills are excellent, and, in the rare occurrences where he hasn’t had an immediate answer to a question or problem, he does the research and responds promptly. He goes way beyond the call of duty to make us feel like we are the most important customer he has. I’m the president of one of the Oregon Good Sam chapters and for the last 6 months I’ve sung the praise of the BYoung RV service department at our chapter meetings and the Oregon Good Sam Rally. That praise is directly attributable to Ray and also to the service technicians who have worked on our Tiffin Phaeton. I’ve copied Tiffin Motor homes on this email as I think Bob Tiffin should be getting positive feedback on their dealerships. Best regards and Merry Christmas,
Gary & Jeri

Dear Bruce, We are writing to express our appreciation to your staff, particularly Kevin, Ray, Mark and yourself who have made our Allegro purchase so enjoyable. I know we had some earlier service complaints but these were resolved satisfactorily. Since then, we have talked with Ray a couple of times and he was very helpful with some technical issues. Kevin has gone out of his way to help us, including sending some vacuum filters and information about Thousand Trails. We love our RV and wish we were retired so that we could enjoy it even more. Be assured that we will continue to recommend your store to our friends, colleagues and family members. Good luck and best wishes, with continued success in your new business!
Howard & Nelda Deitch

Hi Carrie: We took our new trailer on its’ maiden voyage to Crooked River Ranch. Left last Thursday and came back yesterday. We had a great time and love the new trailer! We took my 2 nieces and my sister-in-law, had some friends who live over there stop by, and had more room than we needed. The kids love their “own room” and watched TV and played video games back there at night which gave Carolyn and the rest of us a nice break – something that wasn’t possible in our last trailer. Everything worked as designed including the outdoor kitchen where I cooked breakfast every morning and BBQ’d dinner every night. The quality of this unit is as advertised and it exceeded my expectations. Setting it up is so much easier which makes me a happy guy. It tows better than our previous trailer and I actually relaxed after a few miles! Because of its’ size it doesn’t get pushed around much which makes going by semi’s a little more comfortable. We just wanted you to know that we appreciate your nudging us in the direction of this type and size of trailer. It is absolutely the best fit for our family and friends. I’m glad we had you helping us when we came in on that first day. I think we would have regretted the direction we were going in (a little smaller unit) and I also think we skipped an unnecessary “stepping stone” trailer in the process. Thanks for your advice and especially for considering our family/extended family situation. The thing is perfect and will continue to serve its’ purpose as the kids grow and bring their cousins and friends for years. On a final note, it was fun to hear what our friends had to say about it. They own an older fifth wheel and were impressed with everything about the Laredo. Pretty neat stuff. Yes, they will be coming to see you! Thanks again Carrie for all your help. We really do appreciate it.
Tim & Carolyn Schlabach

Just wanted to drop you a note and tell you that we had one of the most pleasant (major purchase) buying experiences when we were shopping for a travel trailer. Originally we were only looking to see what was "out there" and I found the Tracer Ultra Lite 2600 RLS. I couldn't wait to show Gina. Well, we came in together on a Saturday and Carrie Turk gave us the 50 cent tour. She was great, and we loved the rig! Negotiation on the final price was low key and no pressure. Short story long, Polly helped with the paperwork process, Jon in parts was very helpful in showing us some helpful items, and didn't seem to be interested in selling us something we didn't need. Romero was great and informative in the walk-through. Had one of the shop guys pull it to where we're storing it until we get our vehicle fixed up with the equipment to pull it (didn't have a tow vehicle when we got the trailer...literally put the cart before the horse) . Have one now, and can't wait to hook it up to the Tracer and go down the road to new adventures!!!
Ray And Gina

The staff at this dealership, either at a show or at the location of the store does not matter. The main argument is that all of their staff is 100% dedicated to making your needs happen. The staff at B. Young RV are the staff you want to work with, but more importantly people you can trust and depend on. A satisfied customer of B. Young RV at the Portland Expo Center. Thanks Bruce for all you do.
Andrew

To everyone at B. Young RV, We would like to thank everyone for the best experience ever, perfect! From the time we came onto the lot and met with Kevin the first time we were impressed. We looked at a lot of different RV’s before we finally made our choice. Kevin’s stock information was very helpful with our purchase decision, perfect! Polly made working out the papers a joy to complete, perfect! (I really don’t like doing any paperwork!) The technicians who completed our coach did a great job getting it ready. Ramiro answered all of our questions on how everything works, perfect! We even had fun shopping in the parts department and John helped us find some great little accessories to go along with our RV, perfect! You have put together a wonderful team and should be very proud! We will recommend your dealership to everyone we know. All the best with your business ventures, with great respect, Frank Lewis and Tammy Jackson
Wayne

Mr. Bruce Young, Hi! I want to thank you and Dusty and everybody else at B.Young RV for selling me that 23 ft. trailer and I do like it a lot.I hope you do very well with your RV lot.Your First Customer,
Richard J.

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